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Support
Actuate offers a range of support plans for Eclipse BIRT and Actuate's BIRT-based product line.
Two support plans are available for Eclipse BIRT:
- Bronze Support - Five incidents, good for one year
- Silver Support - Unlimited incidents for one year
An incident is defined as a discrete technical problem or symptom. You can contact Actuate support as many times as needed by both email and phone for each incident.Both plans provide support coverage from 9am - 6pm in the nearest support center's time zone. Service levels are specific to each plan.
Additional support plans are available for Actuate's BIRT-based product line and are described here.
Support Pricing
To buy technical support for open source Eclipse BIRT, visit the BIRT Exchange Store. To learn about our OEM support plans, contact us for details.
| Plan | Pricing |
|---|---|
| Bronze Support Plan | $2,750 or 20% of the current list price, whichever is greater, per year. |
| Silver Support Plan | Projects that include iServer Express: 20% of the current list price, per year. All other projects: $15,000 or 20% of the current list price, whichever is greater, per year |
Supported Platforms
Technical support is available for the following combinations of products and platforms:
| Product | Supported Platforms |
|---|---|
| BIRT Designers | Windows 2000, Server 2003, Vista Enterprise & Business, XP Pro |
| BIRT Engine | Windows Server 2003, Vista, XP Pro Red Hat Enterprise Linux AS 4, 5; Red Hat Enterprise Linux WS 3.0, 4.0; SUSE Linux Enterprise Server 9, 10 Solaris 10 AIX 5L v5.3 |
| iServer Express Report Server | Windows Server 2003, Vista Enterprise, XP Pro Red Hat Enterprise Linux AS 5; SUSE Linux Enterprise Server 10 |
| Deployment Kit | Windows Server 2003, Vista Enterprise & Business, XP Pro Solaris 10 AIX 5L v5.3 Red Hat Enterprise Linux AS 4, 5; SUSE Linux Enterprise Server 9, 10 |
| Interactive Viewer | Windows Server 2003, Vista, XP Pro, 2000 |
| BIRT Report Studio | Windows Server 2003, Vista, XP Pro, 2000 |
