BIRT Support - Technical Help

Technical Support and Training for BIRT

Technical Support for Eclipse BIRT and the Actuate BIRT Product Line

Phone-based support is packaged in two annual subscription plans. Both plans give you support coverage Monday – Friday, 9am – 6pm in your local time zone.

A support case is opened for each discrete technical problem or symptom, which we call a support incident. The difference between the two support plans is in the number of incidents included, and in the service levels provided by the plan. Silver Support provides unlimited incidents, while Bronze Support includes 5 incidents that must be used within the year. For each incident, you can contact Actuate support as many times as needed by either email or phone. Both support plans include indemnification. (Note that additional support plans are available for Actuate products. Contact us for details).

Supported platforms for the BIRT Designers include Windows 2000, 2003 Server, Vista and XP Pro. Support for the BIRT Engine is available on Windows 2003 Server, Vista and XP Pro, as well as Red Hat Enterprise Linux AS 4 and 5, Red Hat Enterprise Linux WS 3.0 and 4.0, SUSE Linux Enterprise Server 9 and 10, Solaris 10 and IBM AIX 5L v5.3. For full details on supported environments, please refer to the Supported Environments for BIRT Deployments.

Note that while we have support centers in 13 different countries, our engineers who support Eclipse BIRT speak English.

Support Plan Pricing

Bronze Support – $2,750 per year. Includes 5 incidents.

Silver Support – $15,000 per year. Includes unlimited incidents.

To buy technical support or indemnification, or to learn about our OEM support plans, contact us for details.

Training

Actuate offers two types of training: instructor-led classroom training and instructor-led online training in webinar format.

BIRT classes:

Working with BIRT Report Designer is a 2-day class intended for developers and project managers who have never used BIRT before, or have just started using it. The cost of the class is $1,500 per student for classroom training and $1,000 per student for webinar training. Topics include:

Creating your first report
Formatting a report
Sorting, grouping, and aggregating data
Creating reports that use parameters
Writing expressions
Building a report that contains sub-reports
Connecting to JDBC, text, and XML data sources
Joining data sets
Creating charts
Designing a multi-page report
Designing master pages
Creating hyperlinks
Adding interactive features to a chart
Creating and using libraries
Creating and using templates

View upcoming dates and register for classroom training.
View upcoming dates and register for webinar training.

Integrating and Deploying BIRT is a 3-day class that covers advanced scripting with BIRT reports, as well as using the BIRT Java APIs to embed BIRT reports in Java applications. The cost of the class is $2,250 per student for classroom training and $1,500 per student for webinar training.

The course is intended for developers and project managers who are experienced Java programmers with a working knowledge of the BIRT Report Designer and Eclipse IDE. Topics include:

Customizing the report-generation process
Controlling both the run phase and render phase of the report engine
Sending commands to the BIRT Viewer to display reports
Incorporating complex business logic in reports
Adding reporting capabilities to a Java application
Creating report designs programmatically
Deploying BIRT reports to an application server

View upcoming dates and register for classroom training.
View upcoming dates and register for webinar training.

Home > Support Technical Support and Training for BIRT Technical Support for Eclipse BIRT and the Actuate BIRT Product Line Phone-based support is packaged in two annual subscription plans. Both plans give you support coverage Monday – Friday, 9am – 6pm in your local time zone. A support case is opened for each discrete technical problem or symptom, which we call a support incident. The difference between the two support plans is in the number of incidents included, and in the service levels provided by the plan. Silver Support provides unlimited incidents, while Bronze Support includes 5 incidents that must be used within the year. For each incident, you can contact Actuate support as many times as needed by either email or phone. Both support plans include indemnification. (Note that additional support plans are available for Actuate products. Contact us for details). Supported platforms for the BIRT Designers include Windows 2000, 2003 Server, Vista and XP Pro. Support for the BIRT Engine is available on Windows 2003 Server, Vista and XP Pro, as well as Red Hat Enterprise Linux AS 4 and 5, Red Hat Enterprise Linux WS 3.0 and 4.0, SUSE Linux Enterprise Server 9 and 10, Solaris 10 and IBM AIX 5L v5.3. For full details on supported environments, please refer to the Supported Environments for BIRT Deployments. Note that while we have support centers in 13 different countries, our engineers who support Eclipse BIRT speak English. Support Plan Pricing Bronze Support – $2,750 per year. Includes 5 incidents. Silver Support – $15,000 per year. Includes unlimited incidents. To buy technical support or indemnification, or to learn about our OEM support plans, contact us for details. Training Actuate offers two types of training: instructor-led classroom training and instructor-led online training in webinar format. BIRT classes: Working with BIRT Report Designer is a 2-day class intended for developers and project managers who have never used BIRT before, or have just started using it. The cost of the class is $1,500 per student for classroom training and $1,000 per student for webinar training. Topics include: Creating your first report Formatting a report Sorting, grouping, and aggregating data Creating reports that use parameters Writing expressions Building a report that contains sub-reports Connecting to JDBC, text, and XML data sources Joining data sets Creating charts Designing a multi-page report Designing master pages Creating hyperlinks Adding interactive features to a chart Creating and using libraries Creating and using templates View upcoming dates and register for classroom training. View upcoming dates and register for webinar training. Integrating and Deploying BIRT is a 3-day class that covers advanced scripting with BIRT reports, as well as using the BIRT Java APIs to embed BIRT reports in Java applications. The cost of the class is $2,250 per student for classroom training and $1,500 per student for webinar training. The course is intended for developers and project managers who are experienced Java programmers with a working knowledge of the BIRT Report Designer and Eclipse IDE. Topics include: Customizing the report-generation process Controlling both the run phase and render phase of the report engine Sending commands to the BIRT Viewer to display reports Incorporating complex business logic in reports Adding reporting capabilities to a Java application Creating report designs programmatically Deploying BIRT reports to an application server View upcoming dates and register for classroom training. View upcoming dates and register for webinar training.

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