Products & Services Services & Support An incident is defined as a discrete technical problem or symptom. You can contact Actuate support as many times as needed by both email and phone for each incident. Two incident-based plans are available:
Both plans include indemnification, and provide support coverage from 9am - 6pm in the nearest support center's time zone. Service levels are specific to each plan.
In addition to the Bronze and Silver incident-based plans, a Basic Support plan that provides maintenance updates for licensed, commercial Actuate software is also available.
To buy technical support or to learn about our OEM support plans, contact us for details.
| Plan | Pricing |
|---|---|
| Basic Support Plan | $500 per year |
| Bronze Support Plan | $2,750 or 20% of the current list price, whichever is greater, per year. |
| Silver Support Plan | Projects that include iServer Express: 20% of the current list price, per year. All other projects: $15,000 or 20% of the current list price, whichever is greater, per year |
Technical support is available for the following combinations of products and platforms:
| Product | Supported Platforms |
|---|---|
| BIRT Designers | Windows 2000, Server 2003, Vista Enterprise & Business, XP Pro |
| BIRT Engine | Windows Server 2003, Vista, XP Pro Red Hat Enterprise Linux AS 4, 5; Red Hat Enterprise Linux WS 3.0, 4.0; SUSE Linux Enterprise Server 9, 10 Solaris 10 AIX 5L v5.3 |
| e.Spreadsheet Designer | Windows 2000, Server 2003, Vista Enterprise & Business, XP Pro |
| e.Spreadsheet Engine | Windows 2000, Server 2003, Vista Enterprise & Business, XP Pro
Solaris 8, 9, 10 AIX 5L v5.2, v5.3 HP-UX 11i Linux distributions based on Linux Kernel 2.2 and above for x86-compatible architectures |
| iServer Express Report Server | Windows Server 2003, Vista Enterprise, XP Pro Red Hat Enterprise Linux AS 5; SUSE Linux Enterprise Server 10 |
| Deployment Kit | Windows Server 2003, Vista Enterprise & Business, XP Pro
Solaris 10 AIX 5L v5.3 Red Hat Enterprise Linux AS 4, 5; SUSE Linux Enterprise Server 9, 10 |
| Interactive Viewer | Windows Server 2003, Vista, XP Pro, 2000 |
| BIRT Designer for End Users | Windows Server 2003, Vista, XP Pro, 2000 |
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BIRT Exchange is a community site for Eclipse BIRT and Actuate BIRT developers who are adding reporting, analytics and business intelligence capabilities to Java applications. BIRT Exchange allows developers to share code samples and report designs, tutorials, technical articles, as well as tips and tricks. BIRT Exchange also offers forums, downloads, online documentation, and information on BIRT technical support.
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