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Support

Actuate offers incident-based support for all BIRT and e.Spreadsheet products, including the Eclipse BIRT packages.

An incident is defined as a discrete technical problem or symptom. You can contact Actuate support as many times as needed by both email and phone for each incident. Two incident-based plans are available:

Both plans include indemnification, and provide support coverage from 9am - 6pm in the nearest support center's time zone. Service levels are specific to each plan.

In addition to the Bronze and Silver incident-based plans, a Basic Support plan that provides maintenance updates for licensed, commercial Actuate software is also available.

Support Pricing

To buy technical support for open source Eclipse BIRT, visit the BIRT Exchange Store. To learn about our OEM support plans, contact us for details.

Plan Pricing
Basic Support Plan $500 per year
Bronze Support Plan $2,750 or 20% of the current list price, whichever is greater, per year.
Silver Support Plan Projects that include iServer Express: 20% of the current list price, per year.
All other projects: $15,000 or 20% of the current list price, whichever is greater, per year

Supported Platforms

Technical support is available for the following combinations of products and platforms:

Product Supported Platforms
BIRT Designers Windows 2000, Server 2003, Vista Enterprise & Business, XP Pro
BIRT Engine Windows Server 2003, Vista, XP Pro
Red Hat Enterprise Linux AS 4, 5; Red Hat Enterprise Linux WS 3.0, 4.0; SUSE Linux Enterprise Server 9, 10
Solaris 10
AIX 5L v5.3
e.Spreadsheet Designer Windows 2000, Server 2003, Vista Enterprise & Business, XP Pro
e.Spreadsheet Engine Windows 2000, Server 2003, Vista Enterprise & Business, XP Pro Solaris 8, 9, 10
AIX 5L v5.2, v5.3
HP-UX 11i
Linux distributions based on Linux Kernel 2.2 and above for x86-compatible architectures
iServer Express Report Server Windows Server 2003, Vista Enterprise, XP Pro
Red Hat Enterprise Linux AS 5; SUSE Linux Enterprise Server 10
Deployment Kit Windows Server 2003, Vista Enterprise & Business, XP Pro Solaris 10
AIX 5L v5.3
Red Hat Enterprise Linux AS 4, 5; SUSE Linux Enterprise Server 9, 10
Interactive Viewer Windows Server 2003, Vista, XP Pro, 2000
BIRT Designer for End Users Windows Server 2003, Vista, XP Pro, 2000

 
Overview BIRT Reporting
BIRT Report Designers
Data Access
Resuable Component-Based Model
Ease of Use
Programmability
Extensibility
Report Layout & User Experience
BIRT Engine
Execution and Output Generation Services
Multiple Use Paradigms
BIRT Deployment Kit
Report Storage, Sharing and Security
Report personalization
Flexible Deployment Options
BIRT Report Server (iServer Express)
Scheduling & Distribution
Security
Integration
Data Access
Administration
Localization and i18n
Spreadsheet Automation
Spreadsheet Report Designer
Reliable Spreadsheet Reporting Paradigm
True Excel Authoring
Data-driven Layout
Spreadsheet Engine & Excel API
Automated Web-based Excel Reporting
Read, Parse, & Calculate Excel
Multiple Use Paradigms
Spreadsheet Deployment Kit
Report Storage, Sharing and Security
Report Personalization
Flexible Deployment Options
Spreadsheet Report Server (iServer Express)
Scheduling & Distribution
Security
Integration
Data Access
Administration
Localization and i18n
Ad-hoc & Interactive Reporting
Interactive Viewer for End Users
Report Formatting
Interactive Report Analysis
Charting
BIRT Designer for End Users
Re-usable Templates and Themes
Self-service Report Creation
Query and Analysis
Services & Support
Professional Services
Support Services
Support Centers
Support Plan Service Levels
Training